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Skatepark Volunteer Handbook

2 passwords you will need:
POS (Point Of Sale) System is 0429
iPad is 292929
Please click a headline below if you want to see specific information.

Welcome! And thank you for volunteering with us

Volunteers play an essential role in creating a safe, welcoming, and positive environment at the skatepark. Your presence helps ensure smooth daily operations, supports skaters of all skill levels, and contributes to the overall culture of the park.

Volunteers are expected to be attentive, respectful, and proactive in maintaining both safety and a positive atmosphere. This handbook outlines your responsibilities and procedures to help you succeed in your role.

Volunteer Responsibilities Overview

Volunteers are responsible for:

  • Monitoring the front desk and admissions
  • Maintaining a safe and organized skate environment
  • Assisting skaters and visitors with questions
  • Managing park flow between beginner and advanced areas
  • Supporting birthday parties and group bookings
  • Performing basic cleaning and maintenance
  • Responding appropriately to injuries or safety concerns
  • Representing the skatepark in a positive and professional manner

Beginning of Shift Checklist

At the start of each shift, complete the following:

  • Turn on Point of Sale (POS) system POS Code: 0429
  • Turn on both fans (located near exit door behind mini ramp)
  • Turn on all lights, including mezzanine and LED lights (hallways, above fridge, under decks, behind mini ramp)
  • Turn on TV and select YouTube ANTIOCH “skate” playlist
  • Ensure front desk area is clean and organized
  • Confirm waiver forms and supplies are available

How to Connect to Bluetooth For Music

Please, be mindful of lyrics! Some cursing is ok, but if it is a barrage of cursing and filthy language, please don’t play it. We just ask you to be mindful, thank you.

  • Either just use the iPad that is usually always connected to play music, or if you want your own music, follow the steps below
    • There are 2 adapters along the wall that need to be connected, located between the A-frame and the stairs/step-up section
    • One is a black rectangular object, this needs to have the green light on and active. The other adapter that needs to be on is the Logitech device which is a grey square with a big button centered on one side, to pair this button needs to be pressed.
    • On your phone you need to Connect to Logitech BT Adapter to get music to play over the speakers

Front Desk Responsibilities

During your shift:

  • Greet all visitors as they enter
  • Charge admission and check passes
  • Ensure all new visitors complete a waiver form before skating
  • Answer phone calls and general questions
  • Maintain visibility at the front desk, if you are skating and someone shows up, make sure you make your way to the front desk ASAP.
  • Help create a welcoming and friendly environment

Volunteers set the tone of the park. Be approachable, calm, and respectful to all visitors.

Park Safety & Flow Management

Safety is the top priority at all times.

Volunteers must monitor park activity and help maintain proper flow and safe use of the facility.

Beginner and Advanced Areas

  • Beginner areas are intended for new and less experienced skaters
  • Advanced areas are intended for experienced skaters comfortable with speed and obstacles
  • When the park is busy, beginners should be directed helpfully toward beginner areas
  • Volunteers should politely redirect skaters when necessary to prevent congestion or unsafe conditions

This helps reduce collisions, injuries, and unsafe situations.

Birthday Parties & Group Bookings

Birthday parties and group bookings receive exclusive access to the mezzanine area during their reserved time.

Volunteer responsibilities include:

  • Greeting the group upon arrival
  • Directing them to the mezzanine area
  • Ensuring the group understands basic park safety expectations
  • Monitoring the park for safe flow and behavior

Birthday parties often include beginner skaters unfamiliar with skatepark etiquette. Volunteers should help guide beginners toward appropriate areas and ensure advanced areas remain safe and functional during busy periods.

Maintain a calm, helpful, and supportive presence.

Cleaning & Facility Maintenance

Volunteers are responsible for maintaining a clean and organized environment.

Tasks include:

  • Clean the toilets! We understand this is not the most glamorous job, but it’s also very important for a functioning business to have clean bathrooms. You will score major brownie points with Ryan if you clean the toilets and let him know about it.
  • Removing garbage from bathrooms and main areas as needed
  • Sweeping and cleaning floors when necessary
  • Checking and restocking toilet paper, paper towels, and soap
  • Keeping the front desk clean and organized
  • Restocking fridge with drinks when needed

A clean facility contributes to safety and professionalism.

Also, if you really want to help and clean the floor with the floor cleaning machine, you can find a video here explaining how to use the machine. Thanks!

Click here

Injury Response Procesdures

If an injury occurs:

1. Assess the Situation

  • Ensure the area is safe
  • Check for consciousness and responsiveness
  • Look for signs of serious injury such as heavy bleeding, broken bones, or inability to move

2. Provide Basic Assistance if Appropriate

  • Apply direct pressure to bleeding wounds
  • Keep the injured person calm and still
  • Do not move the injured person unless necessary for safety

3. Call for Medical Assistance if Needed

  • Call 911 if the injury appears serious
  • Provide the skatepark location and description of the injury
  • Follow instructions provided by emergency services

If the injured person is under 18 and a parent or guardian is not present, contact the parent or guardian using the contact information on file.

4. Stay with the Injured Person

  • Remain with the injured person until help arrives
  • Monitor their condition
  • Provide reassurance and support

End of Shift Checklist

End of Shift Checklist

At the end of your shift:

  • Turn off Point of Sale system
  • Turn off fans
  • Turn off all lights
  • Turn off TV
  • Clean and organize front desk area
  • Lock front door from inside
  • Exit through side door as instructed

Ensure the facility is secure before leaving.

Volunteer Conduct & Expectations

Volunteers are expected to:

  • Maintain a positive and respectful attitude
  • Treat all visitors fairly and professionally
  • Prioritize safety at all times
  • Use good judgment in managing situations
  • Help create a welcoming and inclusive environment
  • Represent the skatepark responsibly

Your role is essential in maintaining a safe, organized, and positive skatepark experience for everyone. Thank you to everyone who helps at Antioch! You help us keep the doors open and give the Saskatoon area a facility that we desperately need. Without you, none of this would be possible. You’re the best.